FAQ

You can use the “Book Now” button in the menu section, this will allow you to see our available schedule and book a time that works best for you, or reach us via Phone or Text messages: 0416 454 347 / Instagram: @Glowy_AU. We will be happy to assist you with your booking appointment. We offer 10 minutes complementary consultation service for first time visitors. 

For clients whom wish to continue improving and maintaining their skin, we offer extra value packaging treatment programs. For our therapists to fully understand your skin condition and any possible allergies that you may not be aware of a minimum of 3 times prior treatments at Glowy is required to access the Credit Package. 

Buy $500 / $1000 / $2500 / $5000 and receive $25 / $100 / $325 / $750 bonus credits respectively.

For more information please visit the Credit Package section in our Terms and Conditions page.

Introduce a friend to Glowy. When they receive their first treatment and mention you as the referrer, you will receive $20 credit, redeemable for treatment or product purchases.

*Referee must mention their referrer on their first visit.

*Minimum 1-hour treatment is required for the referee.

*Credit cannot be exchanged for cash.

Absolutely yes. Homecare is one of the key factors to improving and maintaining your skin.  

Your facial treatment is going to be about 40% of the work to rectify your skin issues, and your at home routine can do the other 60%. The most basic home-care routine can produce brilliant results, but only if you are using suitable and quality skin care products. Cleanse, exfoliate and moisturize – add in an additional ampule or serum if you have specific skin concerns.

Our Credit Package system is designed to help you reach your “Desirable Skin” with a single payment and extra value, so why not ask your skin specialist to suggest the right homecare products for you.  

Ongoing regular treatment is a key factor in improving your skin, which is why we offer a special promotion for clients who visit us regularly. Visit us 5 times and you will receive $50 credit towards your 6th visit, redeemable for treatment or product purchases.

*Each visit must include a minimum 1-hour treatment.

*Credit cannot be exchanged for cash.

Hypladual is an anti-bacteria machine which uses plasma to sterilize the skin. Plasma technology is a cutting-edge advancement in medical aesthetics that uses plasma energy to regenerate and heal the skin. 

It is suitable for all skin types, and is especially an alternative recommendation for those who are sensitive to laser-based acne treatments. There is no post-treatment redness nor irritation. There is zero downtime as the therapy is gentle. 

Aqua Peel is one of the most popular treatment in dermatology clinics in South Korea and worldwide. These express treatments blitz pores with AHA, BHA and a suction device that literally pulls out gunk from the skin and removes blackheads, while skin is flooded with moisture. 

LDM is a dual-frequency ultrasound wave technology that generates an oscillation of 500 times per second. It converts ultrasound energy to thermal energy through the absorption of ultrasonic waves in the tissue.

Fractional RF is a new technology that has a dual combination of dermal stamping and radiofrequency. Radiofrequency uses energy to heat up the skin’s tissue which stimulates tissue remodeling and therefore enhances the production of new collagen and elastin.

High-Intensity Focused Ultrasound (HIFU), an advanced cosmetic technology that significantly tightens and lifts several areas of the face. Our HIFU revitalizes the three important levels of the infrastructure of the skin (SMAS, dermal, and epidermis), to give you younger, tighter and more lifted skin. 

Micro-focused ultrasound energy is delivered precisely into multiple skin depths without damaging the surface of the skin. It is first delivered to the dermal layer to stimulate collagen production and renewal and then even deeper to the superficial muscular aponeurotic system (SMAS) layer to create lift. The result, over time, is natural skin lifting, tightening, and contouring.

We require at least 24 hours notice to be given for any appointment cancellation.

For more information please visit the Service Cancellation and Penalty Policy section in our Terms and Conditions page.

Our return policy and refund for the goods lasts 28 days (inclusively). If 28 days have passed since your purchase, we can not offer you a full refund.

To be eligible for a return, your item must be either:

• unused and in the same condition that you received it. It must also be in the original packaging;
• the goods is already faulty upon purchase, or;
• exceptional case deemed by our staffs.

For more information please visit the Goods Return and Refund Policy section in our Terms and Conditions page.