Terms &
Conditions

Terms and Conditions

GENERAL

Glowy Aesthetics (Glowy, we, us or our) provides the Glowy website www.glowyaesthetics.com.au (the Site). These terms and conditions, our Privacy Policy, any other terms, conditions or policies that you may find on the Site (such as our Goods Return and Refund Policy) and any relevant legislation (listed or not listed here) or regulations (collectively, Terms) govern your use of, and access to, our premise and the Site, our related website and social media channels, and the products and services provided therein, regardless of your means of access.

Please take your time to read the Terms, and consult our with our staffs if you have any particular questions in relation to the Terms or the Site. By accessing our premise or using the Site, you acknowledge that you have read, understood, and agreed to the Terms.

If you access our premise or use any part of the Site on someone else’s behalf, you represent that you have the authority to do so, and accept the Terms, on their behalf. To the extent you do not have such authority, you agree to be bound to the Terms and to accept liability for any harm or loss caused by any wrongful use of our premise, the Site or Content resulting from such access or use.

Relevant Legislation

The Terms are governed by the laws of Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts exercising jurisdiction in Queensland, Australia.

Modification

We may modify or remove any part of these Terms, information provided via other means (including verbal and written communication), or content of the Site, at any time without notice. Any changes are effective immediately upon verbal or written communication, posting to, or removal from, the Site. Your continued access to our premise, use of our service or the Site thereafter constitutes your acceptance of any changes to the Site or Terms. If you do not agree to any change, then you must immediately stop accessing our premise, use our service or the Site.

You should read the Terms before placing order, agreeing to purchase or receiving our services and check back often for any changes. Any changes made after an order have been placed will not affect that order, unless we are required to make the change by law.

Glowy do not promise to continue to offer or maintain the Site. We may, at any time and without prior notice to you, withdraw the Site from use and terminate any or all of the rights granted by the Terms.

Acceptance of Your Services or Booking

Before purchasing credits, products or other services, and before receiving our service, you should carefully take consideration to your personal objectives, financial situations and needs.

When you make a booking or place an order, you make an offer to purchase the selected goods or services (including consultation service) from us in accordance with these Terms. Unless you cancel your booking or order (in accordance to our Service Cancellation and Penalty Policy), your offer is accepted, and the contract for the supply of the services or goods completed, when:

  • in the case of services, we commence providing the services to you in accordance with the booking;
  • in the case of goods from our premise, you will receive the goods if products are available, or a pickup time with be notified to you when products become available, all goods are govern by our Return Policy; or
  • in the case of goods from the Site, an email is sent from us (or our authorised agent) confirming that the goods have been dispatched and handed over to the designated carrier.

At the time your order or booking is placed, your credit or debit card or Alternative Payment Method (including prepaid credit) will be charged in the amount equivalent to the total price for the goods or services that are the subject of the order. The transaction may appear as ‘authorisation only’ or ‘pending’ on your bank statement until your order is fulfilled.

We have a responsibility to provide you with a secure payment gateway. To protect the interests of you and your financial institution, we may conduct and implement fraud detection processes, including but not limited to monitoring suspicious transactions and verifying the authenticity of orders. If your order (or your nominated payment method) triggers our fraud prevention protocols, we may contact you to confirm additional details. Your order must pass our fraud prevention protocols before it will be fulfilled. If we are unable to obtain authorisation for payment, or you do not provide the requested information within the required timeframe, your order may be cancelled and payment or credit returned.

We reserve the right to:

  • reject your offer at any time at our discretion, including in the event that we are unable to obtain authorisation for payment, the goods or services are unavailable or that you do not meet the eligibility criteria set out, or otherwise contemplated, in the Terms;
  • restrict or limit the quantity of particular goods or services, being serve or shipped to any customer or postal address; and
  • refuse to provide services to you and retain your “full” or “partial” payment amount in the event that you are more than 20 minutes late or no show to a service booking.

The contract for the supply of goods or services (as the context permits) is completed in Queensland, Australia.

*Glowy acknowledge unexpected incident could affect your ability to attend your appointment in short notice, however in the event that you did not provide reasonable time frame notice of cancellation to Glowy. Glowy reserve the rights to retain your “full” or “partial” payment of your service in accordance to our Service Cancellation and Penalty Policy.

Service Confirmation Policy

In the event where you do not confirm your booking at least 12 hours prior to your appointment, Glowy retain the rights to modify or cancel your booking, your time slot may be made available to other clients.

Service Cancellation and Penalty Policy

Single Treatment

  • For general appointment cancellation (including consultation service), Glowy require at least 24 hours notice prior to your appointment. In the event where your cancellation notice is less than 24 hours or no show, there may incur a penalty on your next booking and we reserve the rights to retain your deposit.

Credit Package Treatment

  • For credit packaged appointment cancellation, Glowy require at least 4 hours notice prior to your appointment. In the event where your cancellation notice is less than 4 hours or no show, 50% of treatment credit will be forfeited.

*In the event that you are late, we may shorten the time of your service or reschedule your appointment at our absolute discretion.

Credit Package

Credit package is when you pay for an agreed amount in advance to receive additional value which in total is greater than the monetary value you paid. We offer 4 tiers of packages for your different needs. Buy $500 / $1000 / $2500 / $5000 and receive $25 / $100 / $325 / $750 bonus credits respectively.

You agree with all the following terms and conditions when purchasing credit package:

  • credits can be use in-store only;
  • credit amount can be redeem by authorised party (eg. friends / family) deemed by credit owner;
  • credit amount can be use to purchase services and goods;
  • there are no refund on pre-pay; and
  • pre-pay amount cannot be withdraw as cash.

*There are NO expiry date on all credit packages. In the event of any dispute arising from or in connection with these terms and conditions, all final decisions are made at Glowy absolute discretion.

Referral Rewards
For a limited time, we are offering Referral Rewards. Introduce a friend to Glowy, when they receive their first treatment and mention you as the referrer, you will earn 1 referral. Unlimited Rewards – after you received your 5 friends referral reward, your next referral starts from 1 again.
 
 Refer your friend and receive your choice of reward:
 
  • Refer 1 friend receive free Aquarpeel or LDM Lifting; 
  • Refer 3 friends receive free Skinjection; 
  • Refer 5 friends receive free Volayon Purpleankin or Volayon Lotionique. 
You can choose one of the option from each tiered reward, for example you can choose either Aquarlpeel OR LDM Lifting when you successfully referred one friend to Glowy.
 
Refuse Policy
Glowy do NOT tolerate any form of abusive behaviour and will refuse services if any of the following occurs:
  • if our staffs feels uncomfortable, forced or threatened; or
  • if client demonstrate rude or unacceptable behaviour deemed by our staffs in any way (towards the premise, business, staffs or other customers, etc), which include but not limited to verbal or written communication, in person or through other media (such as Email, Text massage, Social Media platforms, etc).
Glowy retain the right to ask any person to leave our premise immediately.
 
Prices

Prices are displayed in Australian Dollars (AUD) and inclusive of GST. 

Prices may be subject to change, effective immediately upon posting to the Site or other form of notification.

Intended Use

By making a booking or placing an order with us, you agree to use the products or services only for their intended purpose. If you use the products or services for any other purpose, you will assume full responsibility for any loss or damage arising out of such use.

Goods Return and Refund Policy

Our return policy and refund for the goods lasts 28 days (inclusive). If 28 days have passed since your purchase, we can not offer you a full refund.

To be eligible for a return, your item must be either:

  • unused and in the same condition that you received it. It must also be in the original packaging;
  • the goods is already faulty upon purchase, or;
  • exceptional case deemed by Glowy.

Please do not send your purchase back to the manufacturer.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Representations and Warranties

We attempt to provide accurate information on the Site. However, the information contained on the Site is for general usage only and does not constitute or replace professional advice for individual or specific conditions and,  in full compliance to relevant legislations:

  • we do not warrant that information contained on the Site or in the Content, including any product or service descriptions, colours, ingredients is accurate, complete, reliable, current, or error-free;
  • Glowy takes no responsibility for any loss, damage, injury or death arising from any use of the information contained on the Site or in the Content; and
  • the Site is served ’as is’ and we make no representations or warranties of any kind whatsoever, express or implied, in connection with the Terms or the Site, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose.

Glowy does not promise that any part of the Site or Content is error-free or that the Site, the Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the internet ensure they have up to date virus checking software installed.

Nothing in the Terms excludes, restricts or modifies any rights or remedies under Schedule 2 of the Competition and Consumer Act 2010 (Cth) that cannot be excluded, restricted or modified Subject to the preceding sentence, and  in full compliance to relevant legislations, our liability under the Terms will be limited, at our option:

With our services, to:

  • re-supply those services; or
  • cover the cost of having the services re-supplied.

With our goods, to: 

  • replace the goods or supplying equivalent goods;
  • repair the goods;
  • cover the cost of replacing the goods or of acquiring equivalent goods; or 
  • cover the cost of having the goods repaired.
Liability Limitation

You agree that, in full compliance to relevant legislations, we will not be responsible or liable (including negligence), under any circumstances, for any:

  • unflavoured result or outcome from our services or products after the wavier has been signed;
  • injuries or damage to you or your belongings on our premise;
  • interruption of business operation or Site;
  • non-delivered, misdelivered, corrupted, or other modification of data;
  • computer viruses, system failures or malfunctions, including clicking any hyperlink to or from a third party website;
  • any inaccuracies or omissions in the Site or Content; or
  • events beyond our reasonable control.

Further, to the fullest extent permitted by applicable law, we will not be liable for any indirect, special, punitive, incidental, or consequential damages of any kind or loss of profits, loss of revenue loss of data, loss of goodwill, arising out of or related to the Site or its Content, or your use (or non-use) thereof, regardless of the form of action whether in contract, tort (including negligence) or otherwise.

*Glowy reserve the rights to request compensation from you if any tangible goods, items, products, facilities and more were damaged (including negligence) caused by you on the premise.

Indemnity

You may be required to indemnify Glowy against any action, liability, claim, loss, damage, proceeding, expense (including legal costs) suffered or incurred by us, arising from, or which is with intention or negligence, directly or indirectly, related to:

  • your breach or non-observance of any term of the Terms;
  • any breach or inaccuracy in any of your representations or warranties; or
  • your use of the Site or Content.
Not for Commercial

The Site (and any tangible or intangible goods or services purchased on or through the Site) is for your personal use only. You may not alter, copy, distribute, display, transfer, or sell any content, products or services contained within, on or through the Site. Furthermore, you do not have the right to use any of its Content, for any commercial purpose, including but not limited to, commercial and sales activities, advertisement or revenue generation activity for anyone, including yourself or otherwise.

Client or User Content Usage

If you provide any information or content (User Content) in the course of accessing our service or using the Site, you agree:

  • to grant us a non-exclusive, universal, irrevocable, royalty-free right to use the content; and
  • that such content will be available to us to use in any manner, subject to applicable legislations, such as privacy laws.
Third Party Sites (TPS)

We may include hyperlinks to other websites, platforms or resources operated by third parties sites (TPS). We are not responsible for the content or accuracy of any TPS linked to or from Glowy, nor are we responsible for their availability, we also do not endorse and are not liable or responsible, directly or indirectly, for the privacy practices or the content of any TPS, including any offers, advertisement, tangible or intangible products, or materials or services on or available from TPS, nor any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

You should make your own reasonable enquires regarding the content of TPS. Access to or from any TPS is at your own risk. You are encouraged to review their terms and conditions, and privacy policies. Reference to any product, service or other information by TPS or otherwise does not constitute or imply endorsement, sponsorship or recommendation by Glowy.

Unforseeable Circumstances

Glowy will not be liable for any delay, suspension or failure arising out of any situations outside of our reasonable control, such as acts of God or governmental actions, where includes but not limited to, government mandates shutdown, change in legislation, lockouts or other labour difficulty, war or national emergency, epidemic, imposed quarantine or other widespread or serious threat to society, terrorism, fire, flood or other natural disaster. Moreover, act or omission of third parties, incapable to acquire materials, or maintain necessary equipment, facilities or services, internet interruption or virus, accidents or breakdown of machinery, software, hardware or communication network and power shortage or other essential utility, etc.

Special Offers
  • Any Glowy special sale or promotion will be subject to a limited quantity per customer, which we may be subject to change (in our absolute discretion) at any time.
  • Please note special offer are subject to product availability and will terminate early if quantity are exhausted.
  • We reserve the right to adjust, withdraw or cancel offers for any reason at any time.
Contact us

If you have any questions please contact Glowy on Contact Us.